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The Nordstrom way : the inside story of America's # 1 customer service company /

Spector, Robert, 1947-

The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector, Patrick D. McCarthy. - New York ; Chichester : Wiley, c1995. - ix, 244 p. : ill. ; 22 cm.

Includes index.

ISBN: 0471584967 (alk. paper)

LCCN: 94039182

Subjects--Corporate Names:
Nordstrom (Firm)

Subjects--Topical Terms:
Customer services--United States.
Department stores--United States.

LC Class. No.: HF5415.5 / .S627 1995

Dewey Class. No.: 658.8/71

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BGMEA University of Fashion and Technology University Library

The Nordstrom way : the inside story of America's # 1 customer service company /

BGMEA University of Fashion and Technology
University Library