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Service management and marketing : managing the moments of truth in service competition / Christian Grönroos.
Material type:
TextSeries: Issues in organization and management seriesPublication details: Lexington, Mass. : Lexington Books, c1990.Description: xxii, 298 p. : ill. ; 24 cmISBN: - 0669200352 (alk. paper)
- 658.8 20
- HD9980.5 .G776 1990
| Item type | Current library | Home library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
Books
|
BUFT Library | BUFT Library | 658.8 (Browse shelf(Opens below)) | C-1 | Available | 2009-0288 |
Total holds: 0
Includes bibliographical references (p. 277-291) and index.
BBA
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