The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld

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TextPublication details: Boston : Hervard Business School, C 1996.Description: xii, 323p. : 24cmISBN:

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Holdings
Item type	Current library	Home library	Copy number	Status	Barcode
Books	BUFT Library	BUFT Library	C-1	Available	2017-0367

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