TY - BOOK TI - Surviving change: a manager's guide : essential strategies for managing in a downturn T2 - Harvard business essentials series SN - 9781422129777 (pbk.) AV - HD38.2 .S87 2009 U1 - 658.4/09 22 PY - 2009/// CY - Boston, Mass. PB - Harvard Business School Press KW - Executive ability KW - Leadership KW - Crisis management N1 - Includes bibliographical references (p. 127-129) and index; The dimensions of change -- Seven steps to change -- Social and human factors -- Containment -- Implementation -- Helping people adapt -- Crisis resolution -- Learning from your experience ER -