Spector, Robert,  1947- <br/><br/>
The Nordstrom way :  the inside story of America's # 1 customer service company / 
Robert Spector, Patrick D. McCarthy. 
 - New York ;  Chichester :  Wiley,  c1995. 
 - ix, 244 p. :  ill. ;  22 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0471584967 (alk. paper) 
<br/><br/><label>LCCN: </label>94039182  
<br/><br/><label>Subjects--Corporate Names: </label><br/>Nordstrom (Firm)
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States.<br/>Department stores--United States.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S627 1995 
<br/><br/><label>Dewey Class. No.: </label>658.8/71