TY  - BOOK
AU  - Spector,Robert
AU  - McCarthy,Patrick D.
TI  - The Nordstrom way: the inside story of America's # 1 customer service company 
SN  - 0471584967 (alk. paper)
AV  - HF5415.5 .S627 1995
U1  - 658.8/71 20
PY  - 1995///
CY  - New York, Chichester
PB  - Wiley
KW  - Nordstrom (Firm)
KW  - Customer services
KW  - United States
KW  - Department stores
N1  - Includes index
ER  -