TY  - BOOK
AU  - Wilson,Larry
AU  - Wilson,Hersch
TI  - Stop selling, start partnering: the new thinking about finding and keeping customers 
SN  - 0939246740 (acidfree paper)
AV  - HF5415.5 .W595 1994
U1  - 658.8/12 20
PY  - 1994///
CY  - Essex Junction, Vt.
PB  - O. Wight Pub.
KW  - Customer services
KW  - Consumer satisfaction
N1  - Includes bibliographical references (p. 279) and index
ER  -