The loyalty effect
the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F.
creator
text
bg
Boston
Hervard Business School
C 1996
monographic
ben
xii, 323p. : 24cm. ;
Frederick F. Reichheld
BB
Business
Customer relations
Consumer satisfaction
Job satisfaction
Labor productivity
Loyalty
0875844480
BD-DhBUF
260908
20260908114522.0
3182