TY  - BOOK
AU  - Townsend,Patrick L.
AU  - Gebhardt,Joan E.
TI  - Quality in action: 93 lessons in leadership, participation, and measurement 
SN  - 0471552062 (alk. paper) :
AV  - HD62.15 .T69 1992
U1  - 658.5/62 20
PY  - 1992///
CY  - New York, N.Y.
PB  - J. Wiley
KW  - Total quality management
KW  - Industrial management
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/bios/wiley041/91025776.html
UR  - http://www.loc.gov/catdir/description/wiley032/91025776.html
UR  - http://www.loc.gov/catdir/toc/onix03/91025776.html
ER  -