| 000 | 00854pam a2200277 a 4500 | ||
|---|---|---|---|
| 003 | BD-DhBUF | ||
| 005 | 20250604103915.0 | ||
| 008 | 950927s1996 nyuab b 001 0 eng | ||
| 010 | _a 95044395 | ||
| 020 | _a0070782504 (acidfree paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 050 | 0 | 0 |
_aHD9980.5 _b.Z45 1996 |
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_a658.8 _220 |
| 100 | 1 |
_aZeithaml, Valarie A. _93791 |
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| 245 | 1 | 0 |
_aServices marketing / _cValarie A. Zeithaml, Mary Jo Bitner. |
| 260 |
_aNew York : _bMcGraw Hill, _cc1996. |
||
| 300 |
_axx, 700 p. : _bill., maps ; _c25 cm. ; |
||
| 440 | 0 | _aMcGraw-Hill series in marketing | |
| 504 | _aIncludes bibliographical references and index. | ||
| 526 | _aBBA | ||
| 650 | 0 |
_aService industries _xMarketing. _91496 |
|
| 650 | 0 |
_aCustomer services. _977 |
|
| 650 | 0 | _aMarketing. | |
| 700 | 1 |
_aBitner, Mary Jo. _93792 |
|
| 942 |
_2ddc _cBK |
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| 999 |
_c2412 _d2412 |
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