| 000 | 01004nam a22003137a 4500 | ||
|---|---|---|---|
| 001 | 2422 | ||
| 003 | BD-DhBUF | ||
| 005 | 20250623125509.0 | ||
| 008 | 941020s1995 nyua 001 0 eng | ||
| 010 | _a 94039182 | ||
| 020 | _a0471584967 (alk. paper) | ||
| 035 | _a(OCoLC)31436259 960412 | ||
| 035 | _a(StEdNL)2423668-nlsdb-Voyager | ||
| 040 |
_aDLC _cDLC _dOCL _dNLE |
||
| 043 | _an-us--- | ||
| 049 | _aNLES | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.S627 1995 |
| 082 | 0 | 0 |
_a658.8/71 _220 |
| 100 | 1 |
_aSpector, Robert, _d1947- _9130 |
|
| 245 | 1 | 4 |
_aThe Nordstrom way : _bthe inside story of America's # 1 customer service company / _cRobert Spector, Patrick D. McCarthy. |
| 260 |
_aNew York ; _aChichester : _bWiley, _cc1995. |
||
| 300 |
_aix, 244 p. : _bill. ; _c22 cm. |
||
| 500 | _aIncludes index. | ||
| 610 | 2 | 0 |
_aNordstrom (Firm) _93800 |
| 650 | 0 |
_aCustomer services _zUnited States. _977 |
|
| 650 | 0 |
_aDepartment stores _zUnited States. _93801 |
|
| 700 | 1 |
_aMcCarthy, Patrick D. _91366 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c2422 _d2422 |
||