| 000 | 00763nam a22002537a 4500 | ||
|---|---|---|---|
| 001 | 3182 | ||
| 003 | BD-DhBUF | ||
| 005 | 20260908114522.0 | ||
| 008 | 260908b bg ||||| |||| 00| 0 ben d | ||
| 020 | _a0875844480 | ||
| 040 |
_aBD-DhBUF _cBD-DhBUF |
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| 100 |
_aReichheld, Frederick F. _94567 |
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| 245 |
_aThe loyalty effect : _bthe hidden force behind growth, profits, and lasting value / _c Frederick F. Reichheld |
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| 260 |
_aBoston : _bHervard Business School, _cC 1996. |
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| 300 |
_axii, 323p. : _c24cm. ; |
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| 526 | _aBB | ||
| 650 | _aBusiness | ||
| 650 |
_aCustomer relations _977 |
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| 650 |
_aConsumer satisfaction _9512 |
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| 650 |
_aJob satisfaction _92471 |
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| 650 |
_aLabor productivity _93292 |
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| 650 |
_aLoyalty _94568 |
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| 942 |
_2ddc _cBK |
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| 999 |
_c3182 _d3182 |
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